Your Visit — Everything You Need To Know About Your Visit

Family and Visitor Guide

 

Visit a Patient
We believe visits from caring family and friends help children heal. At Stony Brook Children's:

  • Two designated persons may visit at one time
  • Only one parent or designated visitors may be present from 11pm to 7am.  
  • All visitors must be 18 years or older
  • All visitors must adhere to current mask mandates and practice social distancing.
  • Hospital administration may alter these guidelines based on current infection control concerns, current inpatient census and other factors.
  • For non-family members, general visiting hours are from 11 am to 8:00 pm.

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A Few Guidelines:
Hospital patients need rest, so we'd like to request that you keep your stay brief.

SHHH (Silent Hospitals Help Healing). Studies show that noise levels directly affect recovery. Loud talking can disturb other patients, so soft voices are appreciated.

Unless a doctor or nurse specifically approves it, visitors should not bring in any food or beverages for patients. Most are on a special diet and need to follow their doctor's orders.

If any medical equipment in your loved one's room needs adjusting, use the call bell and a nurse will respond.

Please note that latex balloons are prohibited throughout the hospital.

To create a healthier environment for all, smoking is not permitted inside buildings or on the grounds of the medical center.

To help promote a healing environment, please be courteous when using your cell phone. To protect patient confidentiality, use of camera phone and/or visual/audio recording is strictly prohibited in patient care areas.

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Locate Us
Stony Brook Children's is located at 100 Nicolls Road Stony Brook, NY 11794
Directions

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Parking
Visitors use the main parking garage next to the hospital. There is an hourly fee for parking. We offer a monthly pass (available in the office at the garage entrance) for those making frequent trips to the hospital. Valet parking (for a fee) is also available.

Questions about visitor parking? Call the Central Parking office at (631) 444-6607 Monday through Friday, 7:30 am to 8:00 pm. Saturday 2:00 pm to 6:00 pm, and Sunday 12:00 pm to 4:00 pm.

If you're traveling from out of the area, Stony Brook's Concierge Services can make things easier for you. We can provide transportation schedules, make a hotel or restaurant reservation, even call a taxi to pick you up at the Stony Brook railroad station to the hospital. If there's anything we can do to help—on your way to the hospital or during your visit—contact Concierge Services at (631) 444-7412.

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Find Accommodations
Hilton Garden Inn Stony Brook
1 Circle Road, Stony Brook, NY
(631) 941-2980
1 Mile from Stony Brook Children's

Holiday Inn Express
3131 Nesconset Hwy, Stony Brook, NY
(631) 471-8000 
3.37 Miles from Stony Brook Children's

Heritage Inn At Port Jefferson
201 W Broadway (Rt 25a), Port Jefferson, NY
(631) 928-2400
4.1 Miles from Stony Brook Children's

Danford's Inn
25 E Broadway (Rt 25a), Port Jefferson, NY
(631) 928-5200
4.34 Miles from Stony Brook Children's 

Three Village Inn
150 Main St, Stony Brook, NY
(631) 751-0555
4.36 Miles from Stony Brook Children's

Ransome Inn (B & B)
409 E Broadway (Rt 25a), Port Jefferson, NY
(631) 474-5019
4.91 Miles from Stony Brook Children's

Econo Lodge
755 Smithtown Bypass (Rt 347), Smithtown, NY
(631) 724-9000
7.17 Miles from Stony Brook Children's 

Terryville Motor Lodge
1371 Route 112, Port Jefferson Station, NY
(631) 928-5900
8 Miles from Stony Brook Children's

Residence Inn by Marriott
25 Middle Ave, Holtsville, NY
(631) 475-9500
9.66 Miles from Stony Brook Children's

Hampton Inn Brookhaven
2000 N. Ocean Ave., Farmingville, NY
(631) 732-7300
10 Miles from Stony Brook Children's

Radisson Hotel Holtsville
1730 North Ocean Avenue, Holtsville, NY
(631) 758-2900
10.5 Miles from Stony Brook Children's

Courtyard by Marriott
5000 Express Drive S, Ronkonkoma, NY
(631) 612-5000
11.37 Miles from Stony Brook Children's 

Miller Place Ark B & B
179 N Country Rd, Miller Place, NY
(631) 474-1898
11.37 Miles from Stony Brook Children's

Hyatt Regency Wind Watch Hotel
1717 (Vanderbilt LI) Motor Pkwy, Hauppauge, NY
(631) 232-9800
11.62 Miles from Stony Brook Children's

Islandia Marriott Long Island
3635 Express Dr N, Hauppauge, NY (631) 232-3000
11.98 Miles from Stony Brook Children's

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Call a Patient Room
To telephone a patient, call the hospital switchboard at (631) 689-8333. A receptionist will connect you to the patient's room.

Keep in mind that some clinical areas, including the NICU and the PICU, do not have individual phones. To reach a patient/family member in one of these areas, call the hospital switchboard, and ask them to connect you to the nurses' station.

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Receive a Call
Calls to room phones are connected through the hospital switchboard at (631) 689-8333. In some clinical areas, for example Intensive Care Units, patient rooms do not have telephones. Calls to patients in these areas are connected to the nurses' station.

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Rent Television or Telephone Services
To rent telephone or TV services, call (631) 444-1465. There is a daily charge for these services, which can be paid with cash, check, or credit card. Calls to the 516 and 631 area codes are included in the phone rental service. Long-distance calls are additional. To get an outside line, dial "9" first, then the number you want to reach. Telephone and TV rental charges are not included in the hospital bill; these charges are collected separately. A representative of the rental company will visit your room to help keep your account current.

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Access Wi-Fi
Stony Brook Children's operates a wireless (Wi-Fi) network for our patients and guests. Using your Wi-Fi-enabled laptop computer, you can access many Internet resources (e-mail, websites, instant messenger, VPN, etc.) from just about anywhere in the hospital. Access to the Stony Brook Wi-Fi system is provided free of charge as a good will service to our patients and the visiting public. Stony Brook reserves the right to monitor Wi-Fi activity, filter content, and otherwise control or prohibit usage. Please read the terms and conditions for details on the acceptance of wireless Internet access acceptable use agreement. Please secure all valuables, including notebooks and PDAs, at all times. Stony Brook Children's cannot be responsible for loss or damage to these items.

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Use a Cell Phone
To help promote a healing environment, please be courteous when using your cell phone. To protect patient confidentiality, use of camera phone and/or visual/audio recording is strictly prohibited in patient care areas.

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Email a Patient
Concierge Services has a limited number of laptop computers for patients to enable them to send and receive emails. Concierges can also help patients access "Caring Bridge®", a free service that offers personalized patient web pages for easy communication with family and friends during treatment and recovery. You can call Concierge Services at (631) 444-7412.

Patients are discouraged from bringing laptop computers and other valuables to the hospital. However, during visiting hours, family or friends may bring laptops so patients can check email.

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Obtain Concierge Services
The goal of Concierge Services staff is to help patients and families feel like guests in a first-class hotel—and help you and your loved ones in any way they can. For example, the concierge staff can assist with hotel and restaurant reservations for family members. Need something from the hospital Gift Shop? A concierge can pick it up and bring it to your child's room. They also arrange for laptop computers for patients to use CaringBridge®, a free service that offers personalized web pages for easy communication with family and friends during the hospital stay. You can reach Concierge Services at (631) 444-7412.

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Send Flowers or Gifts
Deliveries to our patients should be addressed to: Stony Brook Children's, 100 Nicolls Road, Stony Brook NY 11794. Once the delivery has arrived, our concierge staff will bring it directly to the patient's room.

You can order cards, flowers, and gifts with a credit or debit card through our Gift Shop at (631) 444-3133. Just tell us the patient's name, the dollar amount you wish to spend, and the type of item you're looking for. We'll take care of the rest.

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Have Linens Changed
Our award-winning "green linen" program is conserving resources and helping the planet, one hospital bed at a time. Scheduled bed changes are Monday, Wednesday, and Friday. We straighten your child's bed on non-scheduled days. (Of course, if you would like the linens changed daily, you only have to ask.)

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Know Your Rights
At Stony Brook Medicine, we believe in patient knowledge and empowerment. Please review the Patient Rights & Responsibilities and Parents' Bill of Rights to learn more about these important policies and laws.

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Reach a Patient Advocate
The Department of Patient Advocacy is staffed by patient advocates who are available to help with matters concerning hospitalization, answer questions, listen to suggestions, and address many needs. Patient advocates are available to all inpatients, outpatients and Emergency Department patients Monday-Friday 8:00 am to 4:30 pm. Listed below are some of the services patient advocates provide to patients and family.

  • Act on behalf of patients and families in seeking solutions for special needs, problems, or concerns of patients, family members, and visitors.
  • Answer any questions you may have about your rights and responsibilities as a hospital patient.
  • Answer questions regarding the Healthcare Proxy Law and offer assistance in formulating a healthcare proxy. * Address questions concerning services of the Ethics Committee.
  • Receive your compliments or suggestions about staff and service. * Provide information on local accommodations, transportation, parking, and maps.
  • Visit with you and your child to ensure a pleasant stay, and enhance patient and family comfort.
  • Provide links to other services within the hospital. To contact a Patient Advocate from inside the hospital, call extension 4-2880 or ask a nurse on your child's care team to contact the Patient Advocate. From outside the hospital, call (631) 444-2880.

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Dine With Us
The Market Place Cafe is located on Level 5 of the Hospital Lobby and is open 7 days a week for breakfast, lunch, dinner and overnight service. For meal period hours and cafe menus visit stonybrookmedicine.edu/diningservices/locations.

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Sip Starbucks™
For your enjoyment, we have a Starbucks coffee shop on site. It offers specialty coffees and teas as well as snacks, sweets, and sandwiches. Located in the Main Lobby, it is open seven days a week from 6:30 am to midnight.

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Register for a Class or Event
Stony Brook Children's often sponsors classes and events of special interest to the families and friends of patients. Classes and events are listed in our online Calendar of Events. Or call Health Connect, our information line, at (631) 444-4000.

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