Your Visit — Everything You Need To Know About Your Visit
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Preparing For Your Child’s Appointment Or Hospital Stay

A representative from our Admitting / Patient Access Services Department will contact you either the evening before the scheduled visit or that very day with the time of admittance and any additional information you need to know. We make every effort to ensure a smooth admittance process. If you have any questions, please call the Admitting / Patient Access Services Department at (631) 444-2590.

 

Before the Stay
We look forward to providing you with an excellent experience and want to make sure you are prepared for your visit. To help prevent delays or loss of benefits, we recommend that you consult with your health insurance plan administrator or employer for information about second opinions, pre-certifications, and prior authorizations.

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What To Bring/What Not To Bring
Our goal is to help you get settled and for your child to feel comfortable as quickly as possible. On the day you arrive at Stony Brook, you and your child will be greeted by an Admissions and Registration receptionist who will ask you for the following: 

  • Insurance Cards
  • Photo ID
  • Co-pay, if needed

Your child will be given a hospital identification bracelet. Please check to see that the information on it is correct. The bracelet needs to remain on your child for the duration of the hospital stay; if you notice that it has come off, please notify a nurse and ask for a new one.

Please note that contraband including drugs, alcohol, and firearms or other weapons are not permitted on hospital property. Stony Brook is proud to be a smoke-free campus – please leave tobacco products at home.

Patients and visitors are responsible for all personal belongings. Stony Brook is not responsible for replacing lost or misplaced items, so we recommend that you bring only essential items to the hospital and we offer the following tips to help keep your personal items secure:

Eyeglasses – If your child wears glasses, please secure them in a case with his or her name on it when not in use. To prevent damage or loss, try to see that they are not left unprotected on the bedside table or the bed.

Valuables - Please leave all valuables at home or send them home with a family member or friend upon admission to the hospital. This includes jewelry, cell phones, laptops, or any other item that would be considered a loss if it were misplaced.

Medications – Bring a current list of medications your child is currently taking. If a list is not available, bring in the medication containers for the pharmacist to review. Medications brought from home should not be stored at the bedside.

Lost Items – While Stony Brook Children's is not responsible for patient and visitor's personal belongings, we certainly try to return lost items to their owners. To file a lost items report, please contact the Patient and Guest Relations Department at (631) 444-2880.

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Admission
Upon arrival, you and your child should come to the Admitting / Patient Access Services Department, located off the Hospital's Main Lobby, for an interview by one of our Registrars. The information gathered at this time is strictly confidential and will help us prepare your child's medical and insurance records. The registrar will ask you to sign a standard form of agreement to pay for any services provided that are not covered by insurance.

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While You Are at the Hospital
It is very important not to open the windows in your child's room during your stay. The air is cleaner and better managed with the windows closed.

Because we are concerned about the safety of our patients, you will be asked very frequently to verify your child's name and date of birth during the stay, especially before all tests or procedures, and before medications are administered. Please be sure that you ARE asked. We also require that everyone who provides care to your child wash their hands before administering care; please feel free to ask if you are unsure that they have done so. We want you to participate as a partner in your child's care as much as possible to ensure his or her safety.

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